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STEP BY STEP HOW TO GET IN THE GAMES Step 1. If you have the Zoo installed now and are having problems getting in Step 2. Install or update your flash player software Step 3. If you have Vista Step 4. Install Zoo software If you still continue to have problems you can: The most common reason for this problem is poor connection between your
Follow the instructions below on Clearing Cache to do this properly outdated Video card or Sound Card Drivers, missed Windows updates and Port/Router Issues. These issues are covered below. experience a freeze or crash when installing or using Flash Player or You use dial-up. Right-click on your Desktop and choose Properties, Settings, Advanced and Adapter to view the manufacturer's name. Refer to the manufacturer's web site to download drivers or for assistance with installing the latest drivers. Most manufacturers have downloads that will automatically install for you after you download them. Be sure to REBOOT your PC after updating any drivers. that your connection remain active for a certain amount of time to give room updates ect.. If your dial up lags somewhat this info is lost and your connection may be lost. This mostly happens during connect and locks up the player in the load process. I suggest of course a DSL or cable connection however we are aware of the dial up issue and hope to get a definitive way to solve this issue soon. Please realize you are at a slow speed connecting to a multi-user area with streams of info coming in and an unstable connection does not help this situation. Tip: Try updating your drivers for Sound and Video. Also Manually update Windows Instructions for doing these tips are on this page. The amount of cache is also a known issue with dial-up Follow the steps to increasing cache bellow to fix this issue 1. Click Start then Run then Type regedit and hit Enter 2. Scroll to hkey_currentuser - Now click software and then zoogames. 3. Right click the zoogames folder and then Settings. 4. Double click server and put in www.zoo-games.com 5. Close out all windows and try to reload the zoo or a custom level which does not allow viewing of ActiveX controls. To view your Security level, from within Internet Explorer: 1. In Explorer click Tools then Internet Options 2. In the Security tab, choose Internet. 3. Click the 'Medium: Default Level' which will allow you to view Flash content. NOTE. For any Custom Level, ensure that both "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" are not Disabled. (Enable or Prompt will work). 1.Select Tools in windows explorer then options. 2. When the box opens Select delete files - Then select delete cookies - Click OK 3. Close Explorer and then open My Computer. 4. Also delete files in temporary directories, these Temporary files can be found in various directories. The directories to focus on are: C:\WINDOWS\Temp and C:\Documents and Settings\{Identity}\Local Settings\Temp Shut down all running programs before attempting to delete the contents of the above folders. If a file is necessary to a program or background process still running on your system an error message stating that the file is in use will appear. If you are unable to delete a particular file despite shutting down all running programs, write down the name of the file causing the error. Delete everything above, and then everything below, the problem file and concern yourself no further. Our aim is to get rid of as much detritus as possible, but it does not matter if some bits and pieces are left behind. Tip: The Disk Cleanup utility is an easy way to delete cached and temporary files. It can be accessed by navigating to Accessories from All Programs on the Start menu, then opening the System Tools folder. 1. Go to Internet Explorer - Click Tools 2. Select windows Update - When it comes up click CUSTOM (NOT Express) 3. Wait for updates to appear - You should see all the updates that the automatic setting misses - Select all the updates and Download/Install the all 4. Reboot after the process finishes - You may want to check this way Monthly A fast connection to the internet will enable Flash content to be downloaded to your computer more quickly. For best performance, close all other applications other than your web browser while viewing Flash content. Also, increase the amount of cache allocated to your browser to 20 MB Steps to increase Cache are listed below. too low it can hinder performance or cause freezes and boots. To help with this issue try these steps: 1.Select Tools in windows explorer then Internet Options. 2. When the box opens Select Settings. 3. Slide the bar to use atleast to 200mb 4. Click Apply and close all windows. REBOOT To repair Internet Explorer: 1. Open Start then Control Panel then Add/Remove Programs. 2. Choose the browser from the list of programs, click Change/Remove, and choose the Repair option. 3. Restart after repairing the browser, and try reconnecting a reinstalation is nessesary to get back on the Zoo. FOLLOW THESE STEPS EXACTLY Step 1 Technical Support Director Zoo_goose@hotmail.com Email and MSN Zoo_goose Yahoo Messenger 2671927 on ICQ
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